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Terms & Policies

Returns & Exchanges

We completely understand that shopping online is a little more difficult than shopping in person because you cannot see the piece in real life. Photographs are enlarged to show detail, but actual sizes are represented to the best of our ability through additional photos (on a live model/hand) and measurements in both metric (mm/cm) and imperial units (inches/feet). If you are not completely satisfied with your purchase, please be sure to contact us within 7 days of the date that your package is received. We will be happy to issue an exchange or store credit (minus shipping).

 

Note that all custom, sale and earrings (hygienic reasons) are FINAL SALE.

 

Please contact us BEFORE returning an item for an authorization of your refund/exchange. If there is an error on our end, we will accept responsibility for return shipping. Otherwise, return shipping is the customer's responsibility, and shipping with tracking is recommended (but not necessary) to ensure the item is successfully delivered and returned in the condition received. If we do not receive your returned package in the original condition sent, we reserve the right to refuse your return - we are not responsible for returned packages lost in the mail.  All returned items will be inspected thoroughly - a restocking fee may be charged at our discretion. Unauthorized returns WILL NOT be accepted. Returns typically take about 2 weeks to process, your refund can take about 1 to 2 billing cycles to appear on your credit card records. 

 

Privacy

kindling & company values its customers and their privacy. Customer information is collected in an effort to improve the shopping experience and to notify customers about our products and promotions. Customer information provided online will not be sold or distributed to third parties. kindling & company strives to maintain a secure and trustworthy relationship between all of its customers.

 

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Natural Variations

Due to the handmade nature of our products, there will be slight variations to each piece.  The use of natural gemstones in some of our pieces and variations in color, cut, and size are also inevitable.  We strive to duplicate the look and quality of the photographed pieces to the best of our ability as well as maintaining consistency with sizing.  Our photographs are all taken under natural light for the best true-to-life colour representation, however, individual user's monitor settings and lighting sources can contribute to variations in colour in the actual product received.

 

Disclaimer

Some components used in the manufacturing of kindling & company designs may contain trace amounts of lead or nickel. Handling and wearing our pieces may expose you to these substances. kindling & company is intended for adults and not for children as there are small parts that may pose as choking hazards.

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